How can I cancel and reschedule my test after making an appointment?

The exam is 3.5 hours and it includes 135 questions: 80 are National and 40 are State-based questions. The remaining 15 questions are not scored, they are pretest questions.

You can schedule your exam either online at www.psiexams.com, available 24 hours a day, or by calling 800-733-9267, Monday through Friday, between 7:30 a.m. and 10 p.m., or Saturday and Sunday, between 9 a.m. and 5:30 p.m., ET.
You will need to follow few steps in order to schedule your exam online.

If you go online to the PSI candidate website, you’ll find a list of testing centers that administer the North Carolina broker exam. PSI also offers remote online proctoring for the state exam, which is a fast and convenient way to take the state exam.

Once you have been provided with approval to move forward with scheduling the state licensing exam, you can schedule it by going to the PSI candidate website and following the instructions by clicking on “Government/State Licensing Agencies”. You can also schedule your exam by calling PSI Services at 800-733-9267.

You may take the licensing exam outside of North Carolina. However, you will not be able to schedule it using PSI’s online portal. If you need to schedule your exam at a PSI Assessment Center outside of the North Carolina network, please call PSI Candidate Support Center at 800-733-9267.

You may reschedule your North Carolina exam appointment at no cost by contacting PSI directly at 800-733-9267 at least two days prior to your scheduled appointment.

If you miss your scheduled appointment, you may apply directly through the PSI website or by phone at 800-733-9267 to reschedule the missed exam or exam sections. You will need to reschedule within the 180-day eligibility window.

When you schedule your appointment, you will need to provide your name, social security number, phone number, mailing address, the title of the exam, eligibility information, email address, and​ method of payment​.